Frequently Asked Questions

Here you can find out the most frequently asked questions asked by other BOOX users. If you can not find the questions you are looking for, please go to BOOX community and ask other BOOX fans. Alternatively, you can send us an email or speak to us via Facebook messenger.

General
Sales
Software
Max series
Note Series
Who will provide the warranty service ?
If you buy from our distributors, please contact them directly for after-sale service. If you buy from us through Amazon or other channels, please contact us at sales@onyx-international.com or talk to us directly through Facebook messenger for service support.
Could anyone let me know which kinds of WACOM stylus pens are compatible to Boox Max 2?

Although some wacom pens may be compatible to Max 2 and Note, you are still recommended to buy a spare one from us to ensure pen's performance.

If I power on the device, it continues booting and never boot. How should I solve it ? I can’t even reset my BOOX.

1.please press the power button for 8-10 seconds to reset your device.

2.Or you can try to restore the factory default settings as following steps:
Switch off the device firstly, and then long press "back + power" buttons at the same time , enter into recovery mode. Now choose “wipe data factory reset – yes, delete all user data - reboot” to restore factory default. This will delete the personal data (such as reading history, applications, some personal setting) but won’t delete files in storage.

How's battery life? (with/without A2, with/without Wi-Fi)

Battery life greatly depends on how the device is used. If the device is only used for reading with Wi-Fi off, battery lasts weeks. However, if Wi-Fi is used much often, the battery could last only several days.

Where can I buy BOOX?
We sell our devices globally through Amazon. You can choose the Amazon store you would like to buy from http://www.boox.com/buy
What do you do with the returned Max2? Sell them back as new or refurbished?

Amazon has a rule of 30-day return of all good purchases. If Amazon concludes that the returned products are still in a good condition for resale, they will resale the devices. However, if the device is not suitable for resale, they will return goods to us.

How to customize the screensaver?
You can easily customize your screensaver by the following steps: 1. Locate a picture which you would like to use as a screensaver 2. Press against the picture icon and hold for 2 seconds 3. Choose “set as screen saver” from dropdown menu 4. Tap "ok". Warm notice: you can set up 3 pictures for standby mode and 1 picture for power-off screen
How to export the handwritten notes on PDF?

1. Open the book you want to export its notes.  2. Tap middle column area of device screen to pop up menu    3. Select "Notes", then tap "Export".   Warm notice: You can export annotation/highlight contents as well as scribble notes. You are also able to choose notes color when exporting.

I can not use third-party note-taking apps since they lag too much.

We are improving the compatibility of our devices to third-party apps, but it is still not perfect for all apps due to the E Ink screen refresh rate limitations. Please use our native note-taking application to take notes, which has no lagging and gives you feeling of writing on the paper.

Can we annotate with the pen on PDF in zoom mode ?

Yes, you can annotate with the pen on PDF in zoom mode.

How to use the Google Voice Typing on Max2

Download Install the Google App; Open “Voice Search”; Sign in to your Google Account; Give it Recording Permissions; Open the Settings App; Turn on “Google Voice Typing” in Keyboards; You can now use Google Voice Typing either in the stock keyboard or you can use it in Gboard

How often a new firmware will be released?

It depends. This also varies from models. We will broadcast online when there is a new version of firmware. However, you are also encouraged to check our Support page regularly to look for the latest version for your BOOX

How can I enable background grid or lines in the side note feature?

So far background grid is only available for Note application. You therefore can not enable the background grid on Sidenote feature

Does the note 10.3" have the same software features as the max 2 such as the Sidenote feature?

Yes, Note has exact same software features as that on Max2

Is Sidenote compatible with PDF books?

Yes, Sidenote feature is available on most book formats, including PDF, ePub…etc

If i make changes in a file saved on google drive, will the changes be automatic on the file in cloud or do i have to upload the changed document?"

Once you change the file in GOOGLE DRIVE, all changes will be automatically synced in cloud if you are connected with Wi-Fi.

How's the pressure sensitivity?

Max2 has pressure sensitivity levels of 2048 while Note has levels of 4096. This means Note gives a better control of Wacom pen to draw thiner or thicker lines. But there is no lagging when you use Note application on both Max2 and Note.

If you take ePub notes (split view) and then change the font size - what happens?

When you are on Sidenote, you can not change the font size of the book text.

If you make PDF annotations and later change the zooming rate, do the annotations render correctly?

After you zoom the book page, all other actions done on PDF including annotation, highlights, scribbles could proportionally enlarge or shrink.

What's the difference between MAX Carta and MAX2 Pro?

Max2 comes with 32GB storage while Max2 pro comes with 64GB storage. However, Max2 pro is only available for some special projects and is not available to mass markets.

How to use Max2 as a second monitor for my Macbook?

1. Connect Max2 with your Mac through HDMI cable.  2. Go to Application page and tap App " Monitor"  3. The following resolution settings are recommended for a better display performance and visual experience:

1024x768pix with 100% zoom in

1280x960pix with 125% zoom in

1400x1050pix with 150% zoom in

Attention: Please ensure enough battery by plugging in power source (5V=2A) while Max2 is used as a second monitor.

I can not connect my computer with MAX2 via HDMI

First of all, please make sure that the HDMI interface of the computer is working. If you’re not sure, try to connect your computer to other devices through HDMI interface. Then make sure HDMI cable is plugged in tightly. Loose end can also cause problems.

when using Max2 as second monitor, is it ok to power the Max2 by plugging it into a spare USB port on the computer instead of an AC adapter?

When in Monitor mode, Max2 drains battery quickly. So please ensure to connect Max2 with 5V=2A adapter when using Max2 as a second monitor for proper performance.

What is the best zoom percentage for different screens with various screen resolution.

For a better display performance and visual experience, the official recommended computer resolution settings are as follows:

1024x768pix with 100% zoom in

1280x960pix with 125% zoom in

1400x1050pix with 150% zoom in

How to transfer data between Max2 and my Macbook?
BOOX devices appear as an external datadrive when connected with Windows, but with Mac, you need to install this app: https://www.android.com/filetransfer/. After installing it, connect Max2 with Mac. The file browser window will pop up automatically on your Mac. But if it does not appear, click Filetransfer app.
Can I get Max2 with internal storage larger than 32GB ?

No, for now we only produce version of 32GB storage, which is plenty to carry a large numbe of books and pictures.

I could see the Note dimension is 249.5x177.8mm, but what is the screen dimension? How would it like to compare with A4 size?
Is there is any chance to update Onyx Note 10.3 with front light?

Technically speaking, adding front light layer to current plastic-based flexible screen is very challenging since it will cause a lot of problems. However, we do not exclude the possibility in the future to add front light to our Note series.