How to get support from BOOX?
Pre Sales Service:
Inquiry about the inventories and features about the products, please Send a message via Facebook Messenger and we will reply back as soon as possible. Or you could get more information about products in our official website via https://www.boox.com/products/.
After Sales Service:
|Purchase Channels||Hardware issues||Software issues & suggestions|
|Boox Shop||Fill in the Service Request Form with all information||You could submit the bugs on Feedback (Settings-Feedback) in your device. And you are warmly welcome to post the bugs with the build number and have discussion with other Boox users in our official forum via https://bbs.onyx-international.com.|
|Amazon||Fill in the Service Request Form with all information|
|Taobao/Tmall /JD/Joybuy/Aliexpress||Contact the after sales team via email@example.com|
|Others||a. Under 1-year warranty: Please contact the seller directly
b. Beyond warranty: Fill in the Service Request Form with all information